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We reserve the right to request full payment when you book your treatment. If you need to cancel or postpone your appointment please make a courtesy call at least 24 hours in advance and we will refund any prepaid charges. Please note that we are unable to provide refunds if you fail to arrive at your appointment (no call, no show) and in these circumstances, any gift vouchers will be deemed void; furthermore we will require full payment for your missed appointment before any future bookings can be made. Cancellations on the day of the appointment will incur a 50% fee. Please be aware that arriving late will result in your treatment time being affected as we run on a strict schedule